Frequently Asked Questions
At Car Craft Collision Centers, we are experienced professionals restoring your car to its pre-accident condition. We also realize that dealing with an auto accident can be stressful, as well as the aftermath (physical injury and/or damage.) Throughout the collision repair process we are available to assist when possible and to answer your questions. Below are answers to some commonly asked questions:
Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it in with you when you come in to begin the repair process, then we can do the rest.
We generally order your vehicle's parts at the time we write the estimate, then schedule your vehicle for drop-off at a convenient time for you. If your vehicle is found unsafe to drive, we can help you arrange for a rental vehicle with our on-site Enterprise Rent-a-Car division. All of these features enables us to provide you a quicker turnaround time.
No, not always. A car is a total loss only when the price of repair exceeds the insurance company's determined value of your vehicle. Most newer cars are built using unibody (frame and body as one) construction. This type of frame is very b and designed so that repairs can be made. Our skilled technicians and our state-of the-art computer measuring systems can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, this section can also be replaced.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Weour premier paint system, the technology and equipment to ensure that each vehicle's paint matches is a snap. We are very proud of our ability to match factory finishes as the final step in your vehicles restoration process.
Always remove your belongings before leaving for repair! Do this at the accident scene whenever possible or as soon afterward as you can. Often cars cannot be properly secured for extended periods after accidents, making them easy prey for thieves. We may not receive your car in the same condition as you left it at the accident scene.
Yes. Discuss this with our Customer Service Rep letting them know what other work you would like done and they can make the necessary arrangements.
Our Customer Service Rep can give you an estimate of the time it will take to complete the repairs to your vehicle. We will do our best to return your vehicle as soon as possible. Be sure to check with your advisor for the specifics on your vehicle.
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We gladly provide a pickup and delivery service. Just let our Customer Service Rep know when you call.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that coverage on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what, if any, your specific limitations are. For your convenience, Enterprise Rental Car Company is located right in our lobby.
You will be notified when your vehicle is ready to be picked up. Feel free to call during the repair process if you have questions or concerns.
Yes. We guarantee all repairs with a Limited Lifetime Warranty.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, your agent can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
If your deductible is not waived, it will be your responsibility to pay when you pick up your vehicle. If you aren’t sure about your deductible, your agent can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover. Of course, cash and checks are always welcome.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON'T: Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T: Do not wax or polish the vehicle. Allow the finish to dry and harden completely.